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Wapi documentation

## Contacts Overview

#### Contacts

#### Overview

The Contacts module provides a comprehensive customer relationship management system within WAPI. It allows you to store, organize, and manage all your customer information in one centralized location for efficient communication and engagement.

#### Contact Management

- Contact Database: Store customer information including names, phone numbers, and other details
- Segmentation: Group contacts based on various criteria for targeted communication
- Interaction History: Track all interactions with each contact
- Custom Fields: Add custom information fields specific to your business needs
- Import/Export: Bulk import contacts or export contact data as needed

#### CRM Features

- Customer Profiles: Comprehensive profiles with purchase history and preferences
- Tagging System: Organize contacts with custom tags for easy identification
- Communication Tracking: Monitor all communication touchpoints with customers
- Activity Timeline: View chronological history of customer interactions
- Relationship Mapping: Understand customer relationships and buying patterns