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Wapi documentation

## Contact Inquiries Overview

#### Contact Inquiries

#### Overview

The Contact Inquiries module allows administrators to manage and respond to messages received through the contact form on the WAPI WhatsApp marketing platform's landing page. This module serves as a centralized inbox for customer inquiries, feedback, and support requests.

#### Inquiry Management

- Inbox View: Organize and prioritize incoming inquiries from website visitors
- Status Tracking: Mark inquiries as new, in-progress, or resolved
- Response Tools: Efficiently respond to customer inquiries with appropriate templates
- Customer Information: View sender details and contact information
- Priority Classification: Categorize inquiries by urgency and importance

#### Administrative Features

- Assignment System: Assign inquiries to specific team members for resolution
- Search and Filter: Find specific inquiries by content, date, or sender
- Automated Responses: Set up automated acknowledgments for incoming inquiries
- Follow-up Tracking: Monitor and schedule follow-up communications
- Analytics: Track response times and inquiry resolution patterns